Get in Touch

We're here to help with any questions about our products, orders, or sustainable eyewear in general. Reach out to us anytime.

Contact Information

Choose your preferred method to connect with our team. We typically respond within 24 hours.

Call Us

Monday - Friday: 9AM - 6PM EST

Saturday: 10AM - 4PM EST

+1 (800) 555-1234

Email Us

General inquiries & support

hello@greenvision.com
support@greenvision.com

Live Chat

Chat with our support team in real-time

Start Live Chat

Available: Mon-Fri 9AM-6PM EST

Visit Our Store

Green Vision Flagship Store

123 Sustainable Avenue

Portland, OR 97205

View All Locations

Send Us a Message

Frequently Asked Questions

Find quick answers to common questions about our products and services.

What makes Green Vision eyewear eco-friendly?

Our eyewear is crafted from sustainable materials including recycled plastics, bamboo, and bio-acetate. We use zero-waste production methods and for every purchase, we plant 5 trees and recycle 1kg of ocean plastic. All our frames are 100% biodegradable and come in fully recyclable packaging.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping delivers in 1-2 business days. International shipping times vary by destination but generally take 7-14 business days. All orders ship within 24 hours on business days, and you'll receive tracking information once your order ships.

What is your return policy?

We offer a 30-day return policy from the delivery date. Items must be in original condition with all packaging intact. For defective or incorrect items, we provide free returns and exchanges. Refunds are processed within 5-7 business days. Prescription lenses have a separate return policy - please contact our support team for details.

Do you offer prescription lenses?

Yes! Most of our frames can be fitted with prescription lenses. During checkout, you can select the prescription option and upload your prescription details. We work with certified optical labs to craft precision lenses with options for blue-light filtering, anti-glare coating, and progressive lenses. Prescription orders typically take 7-10 business days to process.

How do I care for my Green Vision eyewear?

Clean your lenses with the provided microfiber cloth or lens cleaner. Avoid using paper towels or clothing. Store in the provided case when not in use. Keep away from extreme temperatures and chemicals. For wooden frames, occasionally apply a small amount of beeswax to maintain the finish. Our frames are durable but not indestructible - handle with care.

Visit Our Stores

Experience Green Vision in person at our flagship locations.

Portland Store

Portland Flagship

123 Sustainable Avenue, Portland, OR 97205
(503) 555-0123
portland@greenvision.com
Store Hours
Monday - Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
San Francisco Store

San Francisco

456 Green Street, San Francisco, CA 94102
(415) 555-0456
sf@greenvision.com
Store Hours
Monday - Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
New York Store

New York City

789 Eco Avenue, New York, NY 10001
(212) 555-0789
nyc@greenvision.com
Store Hours
Monday - Friday 9:00 AM - 9:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM

Find Us on the Map

Visit our interactive store locator to find the nearest Green Vision location and get directions.

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